Answers for Commonly Asked Questions
PLACING AN ORDER
Most items are available on our Etsy store for purchase. Feel free to contact us via Etsy Message or Email with any questions. A Font Proof can be sent to your after an order has been placed, send us a message in the NOTE FROM BUYER section on Etsy with the Name and up to 4 font choices.
TURN AROUND TIMES
Current turn around time for order shipping, message replies and font proofs are on the Etsy storefront.
RESERVING YOUR EVENT DATE
A signed contract along with a 30% non-refundable deposit of your invoice is required for us to save your date. The remaining balance is due 4 weeks prior to your event, the terms for final payment may be negotiable at the discretion of The Bleu Dahlia.
ACCEPTED PAYMENTS
We accept Credit Card (Visa, MasterCard, Discover & American Express) through Quickbooks via an invoice with a payment link. We also accept Cash, PayPal and Check. All returned checks will incur a $30 fee; Cash or Certified Check will be the only form of payment allowed. All Etsy orders will be paid through Etsy’s payment processing company.
CANCELLATION POLICY
Since we are a boutique company we only accept one event per day. Once the contract is signed and your event date is reserved we will declined any requests from other potential clients on your date. If cancellations are made before the final payment is due the deposit will not be refunded, If cancellation is made 14 days prior to the event, you will be charged the full rental rate plus any delivery/install/strike fees. Any cancellations made after the final payment but before 14 days prior to the event will receive a refund minus the non-refundable deposit.
No refunds will be given if the event is cancelled due to weather (we can’t control mother nature) or other circumstances.
RENTAL POLICY
Event professionals are allowed to rent, pick up items and set up items themselves in Southern California. Private clients are allowed to rent but The Bleu Dahlia must deliver, install and strike the event due to the delicate nature of paper flowers.
Any outdoor installation will require an additional 50% refundable deposit due to elements such as rain, wind or rowdy guests. Paper flowers must be in good condition when returned or picked up at strike. Any damaged flower will incur a fee of $45/per flower.
ORDER MINIMUM
$1000 minimum including install, delivery and strike.
RETURN POLICY
Due to the custom quality of all our work, we do not offer refunds on any orders. Please review the product description and ask us any questions before paying for your order. Custom orders will not be processed until payment is received.
CHANGES TO EXISTING ORDERS
If your order has not been created yet, we will be happy to rework the design for you. But once an order is made it cannot be changed.
CUSTOMIZED DESIGN
If you need help designing the perfect look for your event, we’re happy to work with you. There will be a fee of $50/hr, $200 deposit will be required prior to any work being done. Any remaining balance can be used towards your total invoice. If you decide to go a different route and not place an order with us, the remaining balance will be refunded to you minus any fees.
HOW TO HANG PAPER FLOWERS OR SIGNAGE
Each flower has a hook in the back that can be hung by using 3M Command Hooks/Strips, push pins directly on the wall, mounting tape or strong glue dots.
Signage may include metal hooks on the back if requested. For a seamless look, mounting tape or 3M Command Velcro Strips will work.
PAPER FLOWER TEMPLATES
Templates are available for purchase in the Silhouette Design Store and Etsy Shop. Please note that the files are in .studio format and either the Silhouette Cameo or Portrait is needed to be able to cut the pattern. Please use code BLDHL for an exclusive discount.
COMMERCIAL LICENCE
All paper flowers and custom signage designs are intellectual property of The Bleu Dahlia. If you would to use it for Private use the licensing fee is $250, Commercial use is $400, both pricing is for unlimited use. Please contact us for more information.
Most items are available on our Etsy store for purchase. Feel free to contact us via Etsy Message or Email with any questions. A Font Proof can be sent to your after an order has been placed, send us a message in the NOTE FROM BUYER section on Etsy with the Name and up to 4 font choices.
TURN AROUND TIMES
Current turn around time for order shipping, message replies and font proofs are on the Etsy storefront.
RESERVING YOUR EVENT DATE
A signed contract along with a 30% non-refundable deposit of your invoice is required for us to save your date. The remaining balance is due 4 weeks prior to your event, the terms for final payment may be negotiable at the discretion of The Bleu Dahlia.
ACCEPTED PAYMENTS
We accept Credit Card (Visa, MasterCard, Discover & American Express) through Quickbooks via an invoice with a payment link. We also accept Cash, PayPal and Check. All returned checks will incur a $30 fee; Cash or Certified Check will be the only form of payment allowed. All Etsy orders will be paid through Etsy’s payment processing company.
CANCELLATION POLICY
Since we are a boutique company we only accept one event per day. Once the contract is signed and your event date is reserved we will declined any requests from other potential clients on your date. If cancellations are made before the final payment is due the deposit will not be refunded, If cancellation is made 14 days prior to the event, you will be charged the full rental rate plus any delivery/install/strike fees. Any cancellations made after the final payment but before 14 days prior to the event will receive a refund minus the non-refundable deposit.
No refunds will be given if the event is cancelled due to weather (we can’t control mother nature) or other circumstances.
RENTAL POLICY
Event professionals are allowed to rent, pick up items and set up items themselves in Southern California. Private clients are allowed to rent but The Bleu Dahlia must deliver, install and strike the event due to the delicate nature of paper flowers.
Any outdoor installation will require an additional 50% refundable deposit due to elements such as rain, wind or rowdy guests. Paper flowers must be in good condition when returned or picked up at strike. Any damaged flower will incur a fee of $45/per flower.
ORDER MINIMUM
$1000 minimum including install, delivery and strike.
RETURN POLICY
Due to the custom quality of all our work, we do not offer refunds on any orders. Please review the product description and ask us any questions before paying for your order. Custom orders will not be processed until payment is received.
CHANGES TO EXISTING ORDERS
If your order has not been created yet, we will be happy to rework the design for you. But once an order is made it cannot be changed.
CUSTOMIZED DESIGN
If you need help designing the perfect look for your event, we’re happy to work with you. There will be a fee of $50/hr, $200 deposit will be required prior to any work being done. Any remaining balance can be used towards your total invoice. If you decide to go a different route and not place an order with us, the remaining balance will be refunded to you minus any fees.
HOW TO HANG PAPER FLOWERS OR SIGNAGE
Each flower has a hook in the back that can be hung by using 3M Command Hooks/Strips, push pins directly on the wall, mounting tape or strong glue dots.
Signage may include metal hooks on the back if requested. For a seamless look, mounting tape or 3M Command Velcro Strips will work.
PAPER FLOWER TEMPLATES
Templates are available for purchase in the Silhouette Design Store and Etsy Shop. Please note that the files are in .studio format and either the Silhouette Cameo or Portrait is needed to be able to cut the pattern. Please use code BLDHL for an exclusive discount.
COMMERCIAL LICENCE
All paper flowers and custom signage designs are intellectual property of The Bleu Dahlia. If you would to use it for Private use the licensing fee is $250, Commercial use is $400, both pricing is for unlimited use. Please contact us for more information.